At Urban Wear Shop, we approach shipping and returns with the same artisan care we apply to our handcrafted collections. Below you’ll find all the details about our delivery options and thoughtful returns process.

Shipping Information

Order Processing

We carefully prepare each order with attention to detail, just like our crochet-stitched shirts. All orders are processed within 1-2 business days (excluding weekends and holidays).

Shipping Options

We offer two shipping methods to suit your needs:

  • Standard Shipping (£12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after dispatch
  • Free Shipping (orders over £50): Shipped via EMS, arriving within 15-25 business days after dispatch

Note: We currently ship worldwide except to certain Asian countries and remote areas. If you’re unsure about delivery to your location, please contact us before ordering.

Payment Methods

We accept: Visa, MasterCard, JCB, and PayPal for your convenience.

Returns & Exchanges

While we hope every piece finds its perfect fit, we understand that sometimes adjustments are needed. Our returns process is designed to be as straightforward as our carefully curated collections.

Return Policy Overview

  • 15-day return window from date of delivery
  • Items must be unworn, unwashed, and in original packaging with all tags attached
  • Original proof of purchase required

Non-Returnable Items

For quality and hygiene reasons, we cannot accept returns on:

  • Hats
  • Gift cards
  • Final sale items from our Collaborations collection

The Urban Returns Process

Step 1: Initiate Your Request

Contact our Lancaster team within 15 days of delivery at [email protected] with:

  • Your order number
  • Item(s) for return/exchange
  • Reason for return (helps us improve our collections)

Use this email template for your convenience:

Subject: Return Request for Order #[Your Order Number]

Dear Urban Wear Shop Team,

I would like to request a return/exchange for the following item(s) from order #[Your Order Number]:

– [Item Name] in [Size/Color]

– [Reason for Return/Exchange]

Please advise next steps at your earliest convenience.

Best regards,

[Your Full Name] [Your Contact Email]

Step 2: Package Your Items

Return items in their original packaging, including:

  • All tags and labels
  • Original protective bags (especially important for knitwear and overshirts)
  • Any included care cards

Step 3: Ship Your Return

  • UK customers: We’ll provide a prepaid return label
  • International customers: Use tracked shipping (we recommend DHL/FedEx to match our delivery standards)

Ship to:
Urban Wear Shop Returns
89 Penny St, Lancaster, GB LA7T 5OY

Important: Retain your tracking number for reference.

Refund Timeline & Methods

Once we receive and inspect your return:

  • Processing Time: 3-5 business days (with the same attention we give to quality checks)
  • Refund Method: Original payment method (Visa/MasterCard/JCB/PayPal)
  • Timeline: 5-10 business days for bank processing (varies by institution)

For exchanges, we’ll ship your new item within 2 business days of approval.

Damaged or Incorrect Items

If your Cuban collar shirt arrived flawed or your knitwear wasn’t as ordered:

  • Email us within 48 hours of delivery
  • Include photos showing the issue
  • We’ll arrange expedited replacement at no cost

Artisan Assurance

We stand behind every stitch in our collections, from crochet shirts to Casentino overshirts. If you’re unsatisfied with the craftsmanship of any item, contact us immediately for resolution.

For further questions, our Penny Street team is always here:
[email protected]

The Urban Wear Shop Team
89 Penny St, Lancaster, GB LA7T 5OY