At Urban Wear Shop, we’re committed to making your experience as smooth as our Cuban collar shirts. Below you’ll find answers to our most common questions about products, shipping, returns and more.

Pro Tip: Our Casentino overshirts and crochet shirts are designed for the urban explorer who values both style and functionality – just like our customer service.

Products

What makes your clothing unique?
Our UK-designed collections blend urban sensibility with artisanal details. From the precise crochet stitching on our shirts to the year-round versatility of our overshirts, each piece is curated for the style-conscious explorer.
Which are your most popular items?
Our Cuban collar shirts and Casentino overshirts are customer favourites for their effortless transition between seasons. The linen collection and knitwear also receive consistent praise for their quality and distinctive design.
Do you offer gift cards?
Yes! Urban Wear Shop gift cards are perfect for the urban stylist in your life. They’re available in our Gift Cards section and never expire.

Ordering & Payments

What payment methods do you accept?
We accept all major payment options to keep your shopping experience seamless:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.

Shipping & Delivery

What are my shipping options?
We offer two delivery services tailored to urban explorers worldwide:
  • Express Shipping (£12.95): Processed in 1-2 days, delivered via DHL/FedEx in 10-15 working days
  • Free Standard Shipping: Available on orders over £50, processed in 1-2 days, delivered via EMS in 15-25 working days
Do you ship to my country?
We ship globally to urban hubs worldwide, excluding some remote areas (particularly in Asia). Our Lancaster-based team ensures each package is prepared with the same attention to detail as our artisan patchwork.
When will my order be processed?
Orders placed before 2pm GMT are processed the same business day. After 2pm GMT, processing begins the next business day. All orders take 1-2 business days to process before dispatch.
Will I be charged customs fees?
International customers may be subject to customs fees depending on their country’s regulations. These fees are the responsibility of the customer and are not included in your order total.

Returns & Exchanges

What’s your returns policy?
We stand by our pieces as much as you stand by your personal style. You may return items within 15 days of delivery for a full refund. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Email our team at [email protected] with your order number and details about the items you wish to return. We’ll provide return instructions within 1 business day.
When will I receive my refund?
Refunds are processed within 5 business days of us receiving your return. The refund will be issued to your original payment method.

Contact & Support

How can I contact customer service?
Our Lancaster-based team is ready to assist at [email protected]. We typically respond within 24 hours during business days.
Where is Urban Wear Shop located?
Our headquarters is at 89 Penny St, Lancaster, GB LA7T 5OY. While we don’t have a physical storefront, our online shop is open 24/7 for global explorers.
Remember: Urban style isn’t about waiting – it’s about setting the pace. If you don’t see your question answered here, don’t hesitate to reach out.